Refund policy

REFUND AND RETURN POLICY

At Essential Distribution, your satisfaction is our priority. We now offer exchanges to ensure a positive shopping experience. If you are not completely happy with your purchase, please contact our customer service team within 7 days of receiving your order to arrange an exchange.

Products eligible for exchange must be unopened and in their original condition. Due to health and safety regulations, we cannot accept returns or exchanges of opened items, consumable products, or tobacco products.

While we do not provide refunds, we are committed to making things right and will work with you to ensure your satisfaction.

Thank you for choosing Essential Distribution!